johnny rockets las vegas aliante casino application

In the end the hotel comped the charge so i wasn't out of pocket but as she said as we stayed away from Johnny rockets for the remained of our trip and won't return on future Vegas trips. Given the early time of the morning, plenty of cameras in the store and i assume they have to take a name/signiature when they charged to my room it should be a simple check to see that a mistake was made and Myself or partner wasn't in the building when charged.Īfter getting no where I went back to front desk who then rung the supervisor who again wouldn't budge, the lady at the front desk was shocked at how unhelpful they were and that they wouldn't even look into it. She stated their policy was that they couldn't do anything and that her staff wouldn't make a mistake when clearly in this instance they had. Thinking it was most likely a simple mistake as things happen I took the advise of front desk and popped into the branch to speak to the manager to get this sorted.Ī lady with a Supervisor badge came out and point blank refused to do anything about it and expected me to just accept the charge and me to pay for someone elses food. After speaking with front desk they said we spent $X amount at 5:11am the previous morning which we didn't do. This is odd as we only pay with cash or card to help with our budgeting. to serve us instead of the other college for our milkshake we wanted before heading up the strip.Įverything was fine until the next morning I checked our hotel bill to make sure everything was good but noticed a charge from johny rockets to our room. He even recognised us on the 3rd visit and made a point.

We stayed in Excalibur during our recent visit to Vegas and stopped by Johnny Rockets a couple of times, service was always great and each time had the same server (John i believe).

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Johnny rockets las vegas aliante casino application